Welcome to Shoe Trendy Shop’s FAQ section! We’ve compiled answers to the most common questions about our trendy footwear and apparel. Whether you’re curious about shipping, returns, or finding your perfect style, we’re here to help you step confidently into your next fashion adventure.

About Our Products

What types of products does Shoe Trendy Shop offer?
We specialize in fashion-forward footwear and apparel for style-conscious customers. Our collection includes:
  • Footwear: Boat shoes, boots, clogs, flats, heels, loafers, Oxfords, sandals, sneakers & athletic shoes, and slippers
  • Apparel: Clothing, hats, hoodies & sweatshirts, pants, shirts & tops, shorts, and swimwear
Perfect for everything from coastal getaways to urban adventures!
How do I choose the right size for shoes?
We recommend checking our detailed size guide available on each product page. For first-time buyers, consider:
  • Measuring your foot length in the evening when feet are typically largest
  • Comparing with shoes you already own that fit well
  • When in doubt between sizes, sizing up is often more comfortable
Remember, we offer easy returns if the fit isn’t perfect!

Ordering & Account

How do I create an account?
Creating an account is easy! Simply:
  1. Click “Sign Up” at the top of any page
  2. Enter your email address and create a password
  3. Complete your profile with shipping information (saves time at checkout!)
Account benefits include order tracking, wish lists, and faster checkout.
I forgot my password. How can I reset it?
No worries! Just:
  1. Click “Sign In” at the top of any page
  2. Select “Forgot Password”
  3. Enter the email address associated with your account
  4. Check your email for a password reset link (check spam if you don’t see it)
You’ll be back to shopping in no time!

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods to get your trendy finds to you:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
  • Free Shipping: For orders $50+, via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
Perfect whether you need those new sneakers quickly or are doing a seasonal wardrobe refresh!
Do you ship internationally?
Yes! We ship worldwide from our Fayetteville headquarters, excluding select regions in Asia and some remote areas. Wherever your adventures take you – from pairing our loafers with office attire to matching our swimwear with beachside cocktails – we’ll deliver your order with care.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can:
  • Click the tracking link in your email
  • Log into your account to view order status
  • Watch your package journey from our warehouse to your wardrobe
It’s the modern way to shop for global fashion with local service!

Payments

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers. You can shop with confidence knowing your information is safe with us.

Returns & Exchanges

What is your return policy?
We’re confident you’ll love your purchases, but if any item doesn’t fit your stride perfectly:
  • Returns are accepted within 15 days of delivery
  • Items must be unworn, in original condition with tags attached
  • Original shipping fees are non-refundable
  • Return shipping is the customer’s responsibility
Because true style should feel as good as it looks!
How do I initiate a return?
Starting a return is simple:
  1. Log into your account and go to “Order History”
  2. Select the item(s) you wish to return
  3. Print the provided return label
  4. Package the item securely with the original packaging
  5. Ship the package using the provided label
Once received, we’ll process your refund within 3-5 business days.

Contact & Support

How can I contact customer service?
Our style-conscious support team is always ready to help! You can reach us at: We typically respond to emails within 24 hours on business days.
Do you have a physical store I can visit?
Currently, Shoe Trendy Shop operates exclusively online at www.shoetrendyshop.com. This allows us to offer a wider selection of trendy footwear and apparel at competitive prices while providing seamless delivery straight to your doorstep.

Still have questions? Our friendly customer service team is always happy to help you step confidently into your next fashion adventure. Contact us at [email protected] or shop our latest collections at www.shoetrendyshop.com.